Returns policy

Right of withdrawal
According to article 4 § 10 of law 2251/1994 you have the right to withdraw for 14 days after the date of receipt of the product. You can return the product you bought through our site in one of the company's stores, Ag. Andreou 163, PC 26222, Patra or at the Athens store, 229 Syggrou Avenue, PC 17121. In order for the return to be accepted, the products must be in their original condition, in the factory packaging, without the safety tape being violated. The following are excluded from the withdrawal:
Products purchased with an invoice
Products manufactured to your specifications (example: built to order PCs)

For the return of the product you should send us an e-mail at info@datum.gr or contact 2610624100 or 2109316100 and we will answer your questions regarding the receipt process. A prerequisite is the existence of the purchase document.

Product Received Defective (D.O.A. - Dead On Arrival)
Specific products are covered by DOA policy. If the product you received is covered in this way and the respective conditions are met, you can return it to the company (in Patras or Athens) and return it to the manufacturer in order to determine its condition. Once we get the manufacturer's approval, we will replace the product immediately (or credit you if this is not possible).

Wrong order execution (wrong product)
In case we sent you a different product from the one you ordered, we will make sure to cover you immediately by replacing it with the correct one, as long as the product is in its original packaging. In this case, the shipping costs are borne by us. If the product you ordered is not available we will credit you immediately for the amount you spent.

Return of product covered by warranty, to the manufacturer
The products covered by warranty are undertaken by the final consumer to send them for repair. If this seems difficult or time consuming to you, we can undertake it with a small charge, after contacting info@datum.gr. We will notify you of the service charge before proceeding with any action.

For any question regarding the return policy you can contact us at info@datum.gr or at 2610624100 and 2109316100, Monday to Friday, 9:00 - 17:00.